More SFIC Keyways and Finishes Available in Arrow Express

July 2nd, 2014

pointeLooking for SFIC? Arrow Express has inventory! Arrow Lock announces the addition of even more keyway and finish options for SFIC in the Arrow Express Shipment Program. More SKU’s and inventory are being added daily.

Items sold through the Express program ship within 7 days of receipt of order and must be ordered using the unique Arrow Express Part Number. 

Click here for a Complete List of Arrow Express SFIC part numbers available. 

If you have any questions, please contact Ben Sultze, Arrow Business Development Manager at

New Master Key Bitting List Request Form

June 2nd, 2014

masterkeyTo provide better service to our customers, Medeco and Arrow Master Key Department has created a new dynamic PDF form for the request of master key system bittings.  This includes requests for pinning charts, key lists, matrices, as well as full systems.  

The form here, allows the user to complete and send the requests for bitting information conveniently online. Once the information is complete, by hitting the “Submit” button, the form is sent directly to

Previously, bitting requests were received via varied means: phone, fax, email. Having a standard process for requesting bittings will increase the ability to track and manage requests more efficiently, reducing lead times. 

 All requests for Master Key bittings are to be submitted using the new process effective immediately.  If you have any questions about the new form and process, please contact the Medeco and Arrow Master Key Dept at 800-839-3157.

Register Your Email Address with Medeco and Arrow

June 2nd, 2014

emailWant to receive updates and information on question orders by email?  Medeco and Arrow now make it easy to Register and Update Email Addresses for both accounts.

Use the form here and attached in the header above to register email addresses and contact names for both Medeco and Arrow.  Once the information is complete, hit the “Submit” button to email the form to Customer Care via

This registration is part of an initiative to move customer communications away from faxes, advancing primarily to phone and email. Having the proper email address on file will ensure prompt feedback on Question Orders and Expedite Requests.   

If you have any questions, please contact the Medeco and Arrow Customer Care Department at 800-839-3157.

New K-12 Security Solutions Flyers

June 2nd, 2014

arrow k-12Now more than ever, K-12 School administrators and facility managers are looking for answers and guidance in planning a comprehensive physical security and key control strategy.  

Medeco and Arrow have each developed 2 page flyers titled “K-12 Application Guidelines: Education Security Solutions”.  The flyers explain basic key control and classroom security guidelines, and provide information on Medeco and Arrow product solutions respectively to meet those requirements. 

medeco -12These flyers are perfect introduction pieces to the security solutions and expertise offered by Medeco and Arrow for the K-12 environment.

Printed flyers have been direct-mailed to the Sales Team and MSC partners. Additional copies of the flyers will also be made available to order per the information below:

Medeco K-12 Application Guidelines : LT-548132-10. Order by email through

Arrow K-12 Application Guidelines: LT-503131. Order online at

If you have any questions about the flyers, please contact Brad Smith, Marketing Director for Medeco and Arrow at